[Seller Return Refund] How do I manage returns/refunds with Bidvaluable’s Resolution Centre?
Bidvaluable’s Resolution Centre lets you discuss or negotiate with buyers easily on return/refund requests.
You will be able to chat with buyers, propose or counter-propose refund amounts, as well as accept or reject the buyer’s offer.
If you are unable to reach an agreement with the buyer, you’ll be able to raise a dispute to Bidvaluable via Resolution Centre as well. A Bidvaluable agent will join the conversation to mediate the situation. They may also request for you or the buyer to submit more evidence via Resolution Centre to reach a fair resolution.
[Vouchers] Will my voucher be refunded if I request a return/refund for my order?
A voucher (e.g. Cashback vouchers, Bidvaluable discount vouchers, Shop discount vouchers, Free Shipping vouchers) used for an order will be refunded if your return/refund request has been approved for a full refund.
If your request was approved for a partial refund (i.e the refund amount has been adjusted), the voucher used for the order will not be refunded to you.
If there is a dispute for your return/refund request, any refund will only be credited after a resolution is reached.
[Shipping Returns] How do I track my return parcel?
You may track your return parcel with the tracking number that was either provided after your return/refund request submission or when you self-arranged for shipment with your chosen courier service.
Simply enter the tracking number on the website of the courier service to track your return parcel.
While Bidvaluable may provide you with a tracking number in some cases, you will not be able to track the return parcels via Bidvaluable App as the courier services are unlikely to be integrated with Bidvaluable.